With the “Stay Safe with Meliá” program and “Come Back” campaign, Meliá Hotels International warmly welcomes guests to stay safe at its reopened hotels in Vietnam
Meliá Hotels International, the leading Spanish hotel group, has reopened 7 hotels in Vietnam after lockdown due to the pandemic.
Meliá Hotels International operates more than 390 hotels (portfolio and pipeline) throughout more than 40 countries. The company is the global leader in resort hotels, while also leveraging its experience to consolidate the growing segment of the leisure-inspired urban market.
Vietnam has become one of the most popular travel destinations in the APAC region and as such Meliá Hotels International has a very strong commitment to Vietnam through its presence across the country’s urban, beach and mountain locations. Meliá has been active in Vietnam since 1999 when the company opened Meliá Hanoi. Now it has 8 hotels in operation and a further 5 hotels in pipeline across the country.
Currently, the seven hotels in operation and open to public are: Meliá Hanoi, Meliá Ba Vi Mountain Retreat, Meliá Danang Beach Resort, Meliá Ho Tram Beach Resort, SOL by Meliá Phu Quoc, Amena Residences & Suites managed by Meliá Hotels International (HCMC), and The Hoi An Historic Hotel managed by Meliá Hotels International. The group is also planning to reopen its hotel INNSiDE by Meliá Saigon Central in August.
Meliá Hotels International has developed a program called “Stay Safe with Meliá” for the safe reopening of its hotels in the Post-Covid-19 recovery phase, which has been certified by one of the most prestigious certification organisations in the world, Bureau Veritas, to ensure that it complies with the most rigorous health and safety standards.
In addition to detailing the protocols and measures to optimise hygiene, the disinfection of facilities and the most important operational processes, the plan also incorporates a strong commitment to train all employees in these areas along with the emotional aspects of customer relationship management. To achieve this while also prioritising a positive customer experience as far as possible, the “Stay Safe with Meliá” program also foresees the appointment in each hotel of a person responsible for the “emotional well-being” of guests and the verification of appropriate compliance with the processes designed to prevent the spread of Covid-19.
“My family and I have lived here for almost 1 year now and we were here since the beginning of this pandemic. I think Vietnam has done a great job fighting off the coronavirus and we feel safe here. After being locked down at home for such a long time, now many people like us, have the needs to go out and travel.” Ignacio Martin, the Senior Area Director of Operations of Meliá Hotels International in Asia Pacific, said from his office in Ho Chi Minh City, “Vietnam has so much to offer, from the beach to the mountain, from the culture heritage to the gastronomy. With the full preparations, we decided to reopen our hotels from North to South in Vietnam, and all our hotels implement the “Stay Safe with Meliá” program, to ensure our guests a wonderful and safe stay experience with us”.
In an effort to stimulate bookings during this period, the Spanish hotel group has launched the “Come Back” campaign offering up to 35% off discount, free cancellation and bonus points through its loyalty program MeliáRewards via its website www.melia.com.
Meliá Hotels International is expecting to open 9 new hotels across Vietnam, China, Thailand, Malaysia, and Indonesia in APAC region in 2020 and 2021. Meliá Hotels International is expanding throughout Asia Pacific and has a total of 50 properties across the region, which are expected to open in the next few years.
Founded in 1956 in Mallorca (Spain), Meliá Hotels International operates more than 390 hotels (portfolio and pipeline) throughout more than 40 countries, under the brands Gran Meliá Hotels & Resorts, Paradisus by Meliá, ME by Meliá, Meliá Hotels & Resorts, INNSiDE by Meliá, SOL by Meliá and TRYP by Wyndham. The Company is the global leader in resort hotels, while also leveraging its experience to consolidate the growing segment of the leisure-inspired urban market.
Its commitment to responsible tourism has led the Group to become the most sustainable hotel company in the world in 2019, according to SAM, the sustainable investment company. Meliá Hotels International is also included in the IBEX 35 Spanish stock market index and it is the Spanish hotel leader in Corporate Reputation (Merco Ranking).
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